Shipping policy

Shipping Policy

Last updated: 16/06/2026

At Luminous Empire, we’re proud to be Australian owned and operated, with all orders shipped directly from Canberra, ACT.

Order Processing

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • During sales, launches, or busy periods, processing times may be slightly longer — we appreciate your patience.

Shipping Within Australia

  • We ship Australia-wide using trusted courier partners.

  • Standard shipping typically takes 2–7 business days after dispatch, depending on your location.

  • Express shipping (if selected at checkout) usually arrives within 1–3 business days after dispatch.

Delivery timeframes are estimates only and may vary due to courier delays, peak periods, or external factors outside our control.

Shipping Costs

  • Shipping rates are displayed at checkout 

  • From time to time, we may offer free shipping promotions, which will be clearly advertised on our website.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery.

Incorrect Address or Delivery Issues

Please ensure your shipping details are correct at checkout.

  • We are not responsible for delays or losses caused by incorrect or incomplete addresses.

  • If an order is returned to us due to an address issue, re-shipping costs may apply.

Delays & Lost Parcels

While we always aim for smooth delivery, occasional delays can happen.

  • If your parcel appears delayed or lost, please contact us at info@luminousempire.com.au, and we’ll do our best to assist with the courier.